Thank you for visiting MyRedLantern.com. By accessing this website you agree to be bound without limitation or qualification by the terms within. If you do not accept any of the terms stated herein, do not use the website. We reserve the right to update or modify these Terms and Conditions at any time without prior notice
Product Availability
Our goal is to have the products you want, when you want them. However, some products may not be immediately available. You may order products indicated as “BACK ORDER” but please be aware that we cannot guarantee delivery timeframes at time of order. If an item is not available at the time of shipment it is backordered and marked as “Not Shipped” on the shipping note. It will be shipped via ground as soon as it arrives and a shipping cost of $4.95 will apply. You have the option to cancel the order.
Please do not place orders for items marked "OUT OF STOCK" these products will be automatically cancelled from your order.
Return Policy
If you are not satisfied with your purchase you may return your item within 30 days of receipt, at your own expense, in its original condition for a full refund or credit, excluding shipping charges and taxes. Shipping charges will be refunded only if the return is due to an error or is defective. Defective items will be exchanged. All returns must be accompanied by the receipt. Please allow 7 - 14 days for processing of returns. Refunds will be credited to the original purchasing credit card account number only. Due to copy right issues, tapes, CDs, CD-ROMS, video, audio and software are not returnable, once opened. Any non-refundable items will be shipped back at the customer’s expense.
Website Errors
While we strive to ensure complete accuracy in our website we have the right to refuse or cancel orders for products listed at an incorrect price and as such we are not responsible or liable for any such changes. If your credit card has already been charged for the order we shall immediately issue a credit to your credit card account in the full amount of the charge.
Other websites
This site contains links to other sites. We are not responsible for the privacy practices of other sites.
Shipping and Delivery
We generally ship via U.S. Postal Service ground, unless other arrangements have been made. We strive to ship your product within 24 hours of order placement; however, we are not liable for delays. Delivery generally takes 4 to 8 days.
We will gladly ship international, please contact our office at info@myredlantern.com for specific shipping charges.
Sales Tax
All orders shipped to the State of Arizona will be charged sales tax.
Payment Methods
We accept Visa, MasterCard, Discover Card and check. Sorry, we do not accept American Express.
Security
You can shop at MyRedLantern.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including;
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard
Payment by Check
If you would like to pay by check, please print or write out your order including the shipping address and your phone number and send it along with your check to (be sure to include $4.95 for shipping and handling and Arizona State sales tax if shipping to Arizona);
My Red Lantern
P.O. Box 13041
Chandler, AZ 85248
